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Digital Investor Help

My Account

  • How do I change my email address?
  • Forgotten your security questions?
  • Why am I having trouble logging in?
  • 'My total valuation' - what does this include?
  • Forgotten your Username?
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Valuations

  • Where can I find fund prices?
  • Why is there an asterisk displayed against my investment?
  • Can I view my joint holdings?

Personal Details

  • Updating your personal details
  • Unable to update my address online?
  • Unable to update my telephone number?
  • How do I update my telephone number?
  • How do I update my address?

Registration

  • What information do I need to register?
  • How do I register for Jupiter Investor My Account service?
  • Can I use a PO BOX address as my registered address?
  • Once registered, can I access my account instantly?
  • Can I register for an account if I live abroad?
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Documents

  • What documents can I view online?

Dealing

  • How do I cancel my monthly contributions
  • How do I amend a monthly contribution?
  • How do I top up my investment
  • How do I switch funds?
  • How can I make a withdrawal?
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