How do I change my email address?

To update your email address: 

  • Log-in to your account
  • Select ‘My Account’ at the top left hand side of the page
  • Under ‘Profile Information’ select ‘Update email address’
  • Confirm your password
  • Enter your new email address, then select ‘Next’
  • A verification code will be sent to your new email address - If you have entered this incorrectly, you have the option to re-enter the email address correctly and a new code will be sent
  • Enter the code into the ‘Access code’ field and select ‘OK’

If the code has been correctly entered, your registered email address will be updated.

Please note:

If you change your email address, your username will be updated to reflect this.

You can also update your email address by calling us on 0800 561 4000 or writing to us at: 

Jupiter Customer Services Department

PO Box 10666


CM99 2BG