To update your password:
If you are logged in
- Select your name in the top left hand side of the page
- Under ‘Account Security’ select ‘Update password’
- Confirm your password
- Enter your new password in the ‘New Password’ field
- Select ‘Confirm New Password’
- Select ‘Save’
If you are not logged in and cannot remember your password or your password has expired
- Select ‘Need help signing in?’
- Then select ‘Forgot password’
- Enter your registered email address
- Select ‘Reset via email’ (an email will be sent to your email address)
- Click the link
- Answer your security question
- Enter your new password in the ‘New Password’ field
- Select ‘Confirm New Password’
- Select ‘Reset password’
Note: This has to be different from your previous password(s)
Your password must contain the following:
- Be at least 10 characters long
- Contain at least 1 upper case letter
- Contain at least 1 number
Once your password has been updated, you will receive a 'Change of Password confirmation' email.